We’re glad you’re considering Coconut Palm Home for your family trip to Hengchun / Kenting. A few minutes spent reading the policy below will save everyone hassle later on.
1. Space & Facilities
The B&B has five en-suite rooms, each with private bathroom, air conditioning and TV. Linen is fully washed and the room thoroughly cleaned after every checkout, to a standard comparable with a professional hotel.
Outdoors you’ll find 2,000+ pings (~6,600 m²) of coconut grove, a kids’ splash pool, a slide and swings playset, a basketball hoop, a lotus pond and wide lawns; indoors there is a children’s play corner.
There is no curfew — feel free to stargaze or take an evening walk.
2. Pricing (4-guest standard)
| Season | NT$ / night |
|---|---|
| Off-peak weekday (excl. Jul–Aug · Sun–Fri) | 2,800 |
| Off-peak weekend (excl. Jul–Aug · Sat) | 3,800 |
| Peak weekday (Jul–Aug · Sun–Fri) | 3,800 |
| Peak weekend (Jul–Aug · Sat) | 4,800 |
| Long weekends / Spring Scream | 4,800 |
| Lunar New Year (Day 1–5) | 6,000 |
Weekday vs. holiday definition:
- Weekday: Sunday – Friday
- Holiday: Saturday + Jul/Aug Sun–Fri + long weekends
- Premium: Jul/Aug Saturdays + long-weekend Saturdays
- Day classification may be adjusted on site at the host’s discretion.
For any question about a specific date or rate, message us on LINE (ID: maych28).
3. Booking Process & Deposit
- For online booking, please use Booking.com (the “Book Now” button on every page).
- For direct booking via LINE / phone, we ask for a deposit: confirm dates and price with the host → receive deposit amount and bank account → wire transfer and reply with the last five digits of your account → booking is confirmed once we see the transfer. Deposit is up to 30% of the total room price (up to 50% for three-day-plus long weekends).
4. Cancellation & Refund (direct bookings; Booking.com follows its own policy)
| Cancellation notice | Refund |
|---|---|
| 14+ days before check-in | 100% |
| 10–13 days before | 70% |
| 7–9 days before | 50% |
| 4–6 days before | 40% |
| 2–3 days before | 30% |
| 1 day before | 20% |
| Same-day or no-show | No refund |
Typhoon / natural disaster waiver: if Pingtung County government announces a typhoon work/school closure for your check-in date, your deposit is fully refundable or can be held for a future stay — your choice.
For bookings made via Booking.com, cancellation and refunds follow the Booking.com policy attached to your reservation.
5. Guest Count & Extra Persons
Please stay only with the agreed number of guests. Children under 100 cm do not count as occupying a bed (free). Extra adults above the standard 4 must be declared in advance — NT$500 per extra person, includes breakfast and bedding. Undeclared extra guests on the day may be refused entry and treated as a same-day cancellation.
6. Check-in / Check-out
Check-in: from 15:00 / Check-out: by 11:00. Early arrivals are welcome to drop off luggage. If you’ll arrive after 18:00, please LINE us in advance.
7. Pet Policy
No pets accepted. Undeclared guests arriving with pets may be refused entry, and the deposit will not be refunded.
8. Breakfast
We serve a freshly made breakfast (a Taiwanese rice porridge option and a Western plate), served 08:00–09:30. The NT$500 extra-person fee already includes breakfast. Let us know in advance about any dietary needs.
9. Host Hours
Daily 09:00–22:00. For non-emergencies, please message us on LINE during these hours.
10. Indoor Smoking
Under Taiwan’s tobacco control law, all indoor areas (rooms, living area, bathrooms) are non-smoking, including e-cigarettes. Please use the designated outdoor area.
Thanks for reading — see you under the coconut palms! 🌴